Refund policy

Exchange Policy

To request an exchange, customers must send the item to the RYSE Shipping Center in its original condition, with all tags and packaging intact.

Once the exchange is approved and processed, a Rs. 500 delivery fee will be charged for shipping the replacement item to the customer. This fee does not apply to defective or incorrect items.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our Customer Service team immediately upon receiving your parcel. Once approved, the item should be sent to the RYSE Shipping Center for inspection and exchange processing. No delivery fee will be charged for the replacement of defective or incorrect items.

Exchange Notes

  • A maximum of 2 exchanges per order is allowed (excluding sale orders).

  • For sale items, only 1 exchange is permitted, and sale items may only be exchanged for other sale items.

  • No refund or credit will be provided for any price difference when exchanging for a sale item.

Refund Policy

Refund requests must be submitted within 3 days of the parcel's delivery date.

Refund Process

To initiate a refund, the item must be sent to the RYSE Shipping Center for verification and processing.

  1. Contact customer services (details above) to initiate a refund.
  2. After approval, you will receive a confirmation message.
  3. Self-dispatch the parcel to our address and share the courier receipt via WhatsApp (92 303 0555939). Shipping Address: 457 R3, Johar Town, Lahore, Pakistan Verification:
  • After receiving the returned products, our team will verify their condition. Bank Details for Refund:
  • After verification, our representative will request your bank / JazzCash / Easypaisa details. Processing Time:
  • Refunds may take up to 3 days after we receive the returned items. Exclusion of Liability: RYSE is not liable for exchange or refund in these cases:
  • Products damaged due to use, fragrance, or washing.
  • Change of mind or failure to check product specifications before purchase.
  • Minor colour variations due to display or lighting differences.
  • Items on SALE (non-refundable).
  • Underwear and socks (hygiene).
  • Returned parcels are the customer's responsibility until received by us.
  • Delivery charges are non-refundable, except for defective or incorrect items. Contact: For any questions or concerns, please reach out:
  • Email: hello@ryseactive.com
  • Phone / WhatsApp: 92 303 0555939 Thank you for shopping with RYSE. We value your business and are committed to providing you with the best shopping experience.